back with a “5 minute Friday” audio edition
key concepts I cover in this snippet:
the important of gathering PMF feedback
PMF is product AND market fit
product feedback comes from users, market feedback comes from GTM
what you can learn from each GTM function varies
how to maximize signal / minimize noise
I’d love to hear from listeners about their experiences with separating signal from noise from field feedback - please chime in via comments👇. And if you enjoyed this post, please consider subscribing.
further reading / references
Customer Zero is a reminder that customer feedback is more important than the feedback process (we forget sometimes)
CX Loops can be a culturual best practice for always-on, first-hand learning
Customer Success functions are all about balancing quantitative scoring vs qualitative assessment of customer health
childish drawing / interpretation
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