The Layers of Customer Centricity (v2)

One of the things I love about writing and learning in public is the serendipity of collaboration; people who come across my musings will sometimes reach out and offer to partner and iterate on an idea that resonated with them. This happened recently with Shanaya from Product Thumb, who heard my audio post on The Layers of Customer Centricity and created a set of accompanying visualizations. You can find her diagrams and my expanded thoughts below…