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Cyril Sack's avatar

never heard the phrase "shadow IT" before, but it's brilliant and I'm stealing it

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Ibrahim Bashir's avatar

stole it from a friend in IT who used it to refer to all the stuff employees install on their work computers irrespective of official policy

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Aveek's avatar

Can you please elaborate on #5?

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Ibrahim Bashir's avatar

when you think about administration of your software by the customer, it's a misnomer (usually) to think that there is a full-time person dedicated to handling the configuration / deployment / support of your software on an ongoing basis - usually someone gets tagged with this "job" along with juggling many other duties (i.e. it's not their full-time role)

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