Note: today’s post was co-authored by 2 CSM friends (Divya Gupta and Jordan Robinson) Readers of this newsletter know I’m a big fan of product folks as cross-functional shepherds; over the past few years, as I’ve worked in enterprise SaaS, I’ve learned that CSMs are a great spiritual partner for PMs. The reason for this is because both roles ultimately care about the same thing:
¿Happy Customers or Healthy Scorecards?
¿Happy Customers or Healthy Scorecards?
¿Happy Customers or Healthy Scorecards?
Note: today’s post was co-authored by 2 CSM friends (Divya Gupta and Jordan Robinson) Readers of this newsletter know I’m a big fan of product folks as cross-functional shepherds; over the past few years, as I’ve worked in enterprise SaaS, I’ve learned that CSMs are a great spiritual partner for PMs. The reason for this is because both roles ultimately care about the same thing: