A question from this newsletter’s mailbag (yes you can email me) recently piqued my interest - a reader asked whether their answer to my “data vs intuition” WMT interview question passed the sniff test.
Love this as we're working through "the intended usage of our product was X, but then users kept using it for Y" right now, as customers will push limits on any given offering to see how it addresses pain points in ways that are not always obvious at the outset. And then you run into cases where a feature is being used for something, but it's imperfect or incomplete and appears buggy - but it was never intended to do that thing in the first place. So I always return to workflows and how important it is to contextualize actions, rather then try to isolate them and their metrics... great post!
Love this as we're working through "the intended usage of our product was X, but then users kept using it for Y" right now, as customers will push limits on any given offering to see how it addresses pain points in ways that are not always obvious at the outset. And then you run into cases where a feature is being used for something, but it's imperfect or incomplete and appears buggy - but it was never intended to do that thing in the first place. So I always return to workflows and how important it is to contextualize actions, rather then try to isolate them and their metrics... great post!