Onboarding Artifacts
Last week, I (as a new-ish hire) was asked by a teammate what artifacts I had found particularly useful in my first few weeks. More specifically, what research had I expected to be available that wasn’t. Since I’d been cataloging my onboarding findings, I had a list handy. And in my efforts to learn Miro, I decided to make a quick visual out of it:
A dozen of these I find critical when you’re ramping up on a SaaS product, so let’s dig into those
customer journey map - the repeatable playbook for how an account lands / expands and the GTM + product milestones on that path
customer maturity model - a bucketing of the account base along clear lines of “readiness” for different parts of the product portfolio
product portfolio overview - breakdown of the core product, key add-ons, and complementary modules along with canonical use cases for each
use case matrix - all the recurring usage patterns for the product, potentially broken down by industry / department verticals
key differentiators - str…
